Problem solvers unite! The Problem-Solver's Toolkit, 2nd Edition, is finally here.

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Why a second edition? Because problem solving doesn’t happen in a vacuum—and frankly, the world has gotten even weirder since the first one.

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Authors Tracy O’Rourke and Elisabeth Swan returned to the drawing board (and their beloved Just-in-Time Cafe) to update their toolkit for today’s continuous improvers. They added fresh graphics, team-building “road games,” leadership-focused “personal pit stops,” and expanded online resources to help you easily go from book to action. And yes—they included even more potholes (and detours!) thanks to real feedback from real readers who’ve been in the trenches.

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Whether you're Lean, Green-Belt certified, or simply green to the world of process improvement, this book is your practical, encouraging, and slightly quirky guide to getting stuff done when things don’t go according to plan.